Smart and Dumb

About ten years ago, I realized something significant: there really are no innately “smart” and “dumb” people. Or, at least, there are so few of them as to make those labels, at a minimum, inadequate. Realizing this had far-reaching implications for how I understood others that I continue to process.

There are at least two major problems with the concept of “smart/dumb” humans. The first is the idea of intelligence itself. Namely, no one can tell you what it means. Is being smart being able to sound glib, deploying just the right bon mots and being charming? Maybe… but a lot of people mask profound ignorance by being glib. Surely a brilliant engineer or poet or quant or essayist could qualify as “smart” too. There’s nothing natural about any of these skills; they’re simply activities that humans have found a way to direct their mental energies into in a way others find interesting and recognizable.

Continue reading “Smart and Dumb”

How I use Twitter

It would be fair to say that Twitter is the most valuable online service I use by a wide measure; certainly the best social media platform. I get a lot of my news from Twitter, meet a lot of interesting people, discover ideas and (yes) products that I wasn’t aware of before, and much more. I have a Facebook account that I rarely look at these days and LinkedIn for networking, but Twitter is really the locus of my online identity.

Even now, over a decade after its founding, Twitter struggles with adding and retaining users because so many people just don’t get it. I think a lot of this comes down to the format of engagement. Many, many people use Facebook as a portal for funny videos and other forms of passive content consumption. Indeed, a primary use case of Facebook is as an endless scroll of lols, highly optimized for mobile. That does not really describe Twitter, which is more of an onslaught of unpredictable human-ness. What I tell friends of mine experimenting with the platform is that you have to invest some time into making it work for you – and this is likely what keeps Twitter a relatively niche platform.

Continue reading “How I use Twitter”

Generational perspective

The impending arrival of our daughter has me pondering a lot of big things that anxious fathers-to-be have for ages on end. Chief among them is that I – we – have no idea what the future will hold. This has gotten me thinking about how my parents probably felt the same when they sat where we do today, and likewise, their parents before them.

I was born in 1981 when my parents, both Boomers, were in their mid-30s. I did a little digging to get a glimpse of what the world, as viewed through a consumerist lens, looked like when each of our generations of the Reeves clan came into the world.

Continue reading “Generational perspective”

Build versus buy

One very common question that you run into when building enterprise software is customers who ask: why should we buy this stuff at all? Can’t we just build it ourselves?

The build-versus-buy debate is remarkably common. Companies of all sizes wrestle with it, albeit in different ways, in almost every industry when they start adopting new software tools into their operations. Obviously, there is no blanket rule that can apply to everyone’s situation. But after being directly involved in a bunch of these discussions, across a couple of different software markets, I thought I would write down some things that I wish decisionmakers looking at this issue understood better.

Continue reading “Build versus buy”

Postal Banking

In most of the developed world today, as well as a fair swath of middle-income and developing countries, you can walk into any government post office and after posting a letter or buying stamps, also deposit money into a savings account that is safe, secure, fully insured, and most of all, free.

“Postal banking” is a phenomenon that most Americans today don’t recognize, but in much of the world, it’s almost the definition of mundane. In the UK, Germany, Japan, South Africa, Korea, India, the Netherlands, China and France, just to name a few, the national postal system also offers basic financial services. Depending on the country, these range from no-frills savings accounts to checking and bill-paying services, to more sophisticated stuff like small loans, money transfer and forms of insurance.

Postal banking is an old idea whose utility for America has returned. We should bring it back, updated for the 21st century. It represents a big solution to two major problems Americans face today: first, and most importantly, low-income communities are seriously “underbanked.” The FDIC finds that over a quarter of Americans either have no access to the banking system or must obtain financial products outside of it (ex. payday loans). Second, the U.S. Postal Service has been teetering on the edge of crisis for years, as legal strictures imposed by Congress starve it of funds and the overall volume of mail decreases. Postal banking would go a long way to restoring its stability.

With large swaths of low-income Americans feeling shut out of the economic growth story happening in much of the country, reviving postal banking should be one part of any progressive agenda to build greater economic resilience and strengthen the social safety net.

Continue reading “Postal Banking”

Social platforms and responsibility

I’ve been mulling some words on free speech on the internet for a while, but a couple of pieces on Tyler Cowen’s blog finally moved me to write them down.

Recently there have been many, many white men on the internet extremely concerned about “censorship,” and a lot of credulous observers giving these absurd complaints the time of day. Most of them have the issue precisely backwards. The internet, and democratic society itself, would benefit from a much stronger sense of responsibility by those who own and control the platforms that matter, and by more aggressively nixing toxic and abusive behavior.

Continue reading “Social platforms and responsibility”

An aside on television

I gave some long thought to this earlier in the gym. Presented here in no particular order is my list of the best-written, best-presented television characters of all time:

  • Jack Donaghy (30 Rock)
  • Omar & Stringer Bell (The Wire)
  • Benjamin Linus (LOST)
  • Ron Swanson (Parks & Rec)
  • Poussey & Suzanne (Orange Is the New Black)

With honorable mentions going to:

  • Tyrion (Game of Thrones)
  • Al Swearengen (Deadwood)
  • Phillip & Elizabeth (The Americans)
  • Josiah Bartlett (West Wing)

These are all amazing works of theater – “television” is a bad label for it. I would have to say that The Wire is probably the single best series of them all. If, somehow, you have not seen it, stop what you’re doing right now and go cue it up on Netflix. For sheer acting talent, Orange Is the New Black definitely leads this list. It’s so ridiculously stacked that there’s no real comparison – I had to drop Taystee (Danielle Brooks) from this list just to not make it ridiculous. LOST’s acting, by comparison, was actually pretty bad – besides Linus (and Hurley), I wasn’t super impressed, but the story was just super compelling. The Americans is probably the least-watched of all of these shows, but I think that’s going to change. It’s an incredible show – great writing, solid acting, compelling drama and all the 1980s kitsch you can ask for. I’m looking forward to seeing more from Westworld, which we’ve really been into, but so far I haven’t been blown away like with these other shows.

Adobe and Transformation

I’ve written a bunch lately about enterprise software and why its future looks bright. (Check out Tech Has Grown Up and Enterprise Software and the Deployment Age if you’re interested.) I’m gonna continue with that theme in this post, in which I’m going to hit a pet interest of mine: Adobe.

I think Adobe is one of the best-executing tech companies out there today. Its transformation over ten years from a license-based professional packaged software company for creatives into a first-in-class, multi-segment enterprise SaaS solutions vendor is singularly impressive. The pace of their innovation, to say nothing of their rocketship business results, are almost unparalleled. I’m not just talking about the stock price – when you actually understand what they had to do as a company to get where they are today, you have to be astonished. Neither the tech nor HBR-reading chattering classes seem to give Adobe the recognition it deserves for this turnaround. The latter group of graybeards mostly doesn’t understand the magnitude of what this transformation entailed, and the former is too in thrall to the GAFA glitz to care.

Here’s a look at what this transformation into a cloud vendor looks like:

Adobe full-year segment revenue (all figures in $MM)
2012 2013 2014 2015 2016
Creative Cloud $117 $472 $1,268 $2,265 $3,370
Marketing Cloud $556 $663 $798 $937 $1,180

I’m going to give my own high-level view here of how this transformation took place, why it’s so remarkable, and why anyone in enterprise software has a lot to learn from it. This post wound up being longer than I intended, and there’s still so much to say. But here goes.

Continue reading “Adobe and Transformation”